+1(361)524-1448

info@bestwhiskeyonlineshop.com

450 Century Parkway
Suite 250
Allen TX United States 75013

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    What exactly hapens after ordering?.
    • Once you have checked out your order, you should receive a confirmation email with your order.
    • We aim to process and dispatch all orders within 1-2 working days. Once we have dispatched your order, you will receive an e-mail with your tracking number.
    • For orders abroad we always send pictures of your bottle(s) before we send the order abroad. The reason we send the pictures is to double check with customers that everything is correct before we send the bottle(s) abroad.
    Where is my order confirmation?.

    We send your order confirmation to the email address given at the checkout, and this should wing its way to you within minutes of the order completion.

    If you can’t find your email, do double-check your junk folder. And do add us to your safe senders list – we promise we’ll never spam you!

    For orders abroad we always send pictures of your bottle(s) before we send the order abroad. The reason we send the pictures is to double check with customers that everything is correct before we send the bottle(s) abroad.

    How to cancel or modify my order?
    1. Cancellation of your order
      At the moment cancellation of your order is not available online, but feel free to call us (08:30 until 23:00 local time)
    2. Modification of your order
      After the order submission no changes can be made online, but feel free to Contact us
    When will my order be delivered?.

    Our delivery times vary based on your shipping destination and the option selected at the checkout.

    • Within US delivery can be made within 1-2 working days – we’ll email tracking information which will be updated when your order is out for delivery.
    • Worldwide deliveries can be made within 7-15 working days but with COVID-19 that may vary.

    If you have any questions, feel free to get in touch and we’ll be happy to help.