1. Introduction

These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Minors or people below 18 years old are not allowed to use this Website.

This site is intended to be used and accessed only by individuals of legal drinking age in their country of residence or in the country from which you are accessing “the site”

If you do not fall into either category or having read and for any reason do not agree with or cannot abide by these Terms and conditions including our Privacy policy then we must ask you to please exit this site immediately.

2. Intellectual Property Rights

Other than the content you own, under these Terms, BEST WHISKY ONLINE SHOP and/or its licensors own all the intellectual property rights and materials contained in this Website.

You are granted a limited license only for purposes of viewing the material contained on this Website.


3. Restrictions

You are specifically restricted from all of the following:

  • publishing any Website material in any other media;
  • selling, sublicensing and/or otherwise commercializing any Website material;
  • publicly performing and/or showing any Website material;
  • using this Website in any way that is or may be damaging to this Website;
  • using this Website in any way that impacts user access to this Website;
  • using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
  • engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
  • using this Website to engage in any advertising or marketing.

Certain areas of this Website are restricted from being access by you and bestwhiskeyonlineshop.com may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.

4. Return/Refund Policy

We do not accept any returns and we do not make refunds.

We take pride in packing your order to ensure that it arrives in perfect condition. Unfortunately,there are times when parcels incur damage while in transit.

Before you sign for a shipment, please check the condition of the boxes. If a parcel shows clear signs of damage or leakage at the time of delivery, we ask that you refuse the parcel. Please ask the courier to return the goods to sender and contact us.

We do not accept any returns unless the items being returned were delivered in error. You will be liable for the full cost of returning the product(s) and will be responsible for any damage to the product(s) until we acknowledge receipt of the products. You have a legal responsibility to keep the product(s) in your possession and to take reasonable care of the products until you return them to us. Should the product(s) show signs of damage or tampering, we may have a right against you for compensation. We retain the right to arrange for collection of the product(s) at your cost in the event that you have not returned the product(s) within 14 days of your notice.

Above mentioned scenario is applied the Seller is bound to refund the Buyer within fourteen days from the day on which we receive the ITEM(S). The refund will be processed using the same payment method used in the original transaction.

Due to the various ages or not ages of bottles and their seals, condition of liquid is at the buyer’s discretion and no claim can be lodged against failure leakage in transit.

We are unable to cover minor/cosmetic damage to the boxes in transit.

Any additional charges for customs clearance must be borne by recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact the recipient’s local customs office for further information.

5. Cancellation

To cancel your order, you must inform us BY CALLING US before your order is shipped.

For UPS shipments, please keep in mind that every package must not exceed 5 Litres per order and alcohol content cannot exceed 70% abv per bottle. If your order does not comply with these rules, then your order will get refunded and cancelled.

Buyer acknowledges that return and refund right does not apply in the case of:

  • Goods or services for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period e.g. rare collectibles items such as old highly valued pieces, vintage, etc.;
  • Any products made to your specification, clearly personalized, custom-made or commissioned in any way;
  • The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery e.g. collectible whisky;
  • Goods which are liable to deteriorate or expire rapidly;
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items.

6. Your Content

In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant BEST WHISKY ONLINE SHOP a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

Your Content must be your own and must not be invading any third-party’s rights. BEST WHISKY ONLINE SHOP reserves the right to remove any of Your Content from this Website at any time without notice.

7. No warranties

This Website is provided “as is,” with all faults, and BEST WHISKY ONLINE SHOP express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

8. Limitation of liability

In no event shall BEST WHISKY ONLINE SHOP, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. BEST WHISKY ONLINE SHOP, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

9. Indemnification

You hereby indemnify to the fullest extent BEST WHISKY ONLINE SHOP from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

10. Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

11. Variation of Terms

BEST WHISKY ONLINE SHOP is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

You must not misuse “the site” by knowingly introducing viruses, Trojans, worms, logic bombs or any other material which may be malicious or technologically harmful. You must not attempt to gain unauthorised access to “the site”, the server on which “the site” is stored or any server, computer or database connected to “the site”. You must not attack “the site” in any way whatsoever, including via a ‘denial of service attack or a distributed denial of service attack.
We will report all such breaches to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach your right to use “the site” will cease immediately.
You may link to the home page of “the site” provided that you do so in a way that is fair and legal and does not damage or take advantage of our reputation or establish a link in such as way that suggests any form of association, approval or endorsement on our part where none exists.
“The site” must not be framed on any other website nor may you create a link to any part of “the site” other than the home page. We reserve the right to withdraw linking permission at any time without notice or reason.
We reserve the right immediately to suspend or terminate your use of “the site” if you breach or we have reasonable grounds to believe that you are likely to breach these terms and conditions or you otherwise engage in conduct which we determine in our sole discretion to be unacceptable.
We may also remove “the site” as a whole or any sections or features of “the site” at any time. Please note that we have the ability to trace your IP address and if necessary contact your ISP in the event of a suspected breach of these Terms & Conditions.
 No Warranties
“the site” is presented as is and your use thereof is solely at your own risk. We do not warrant that “the site” will be free from viruses, available, accessible, error-free, uninterrupted or that the contents will be accurate.

12. Assignment

The BEST WHISKY ONLINE SHOP is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

13. Entire Agreement

These Terms constitute the entire agreement between BEST WHISKY ONLINE SHOP and you in relation to your use of this Website, and supersede all prior agreements and understandings.


Your orders are safely wrapped and packed in a professional manner suitable for each product. We are responsible to make adequate packing by following the instructions and requirements of official shipping providers.

15. Shipping Insurance

For orders delivered via the Post Office, insurance is free, yet has a maximum compensation per packet as per table below and cannot be extended:

  • Post Office Shipping Methods* Insurance Amount Standard
  • Worldwide Delivery EMS DATAPOST (Post Airmail) up to €150
  • UPS Courier up to $4000

Due to the various ages or not ages of bottles and their seals, condition of liquid is at the buyer’s discretion and no claim can be lodged against failure leakage in transit.

We are unable to cover minor/cosmetic damage to the box or boxes in transit.

For all bottles if the closure may have deteriorated – care should be taken when it is being opened. The item is sold as described and we do not accept liability for the state of the closure.

Notes ː

  • We would also like to remind you that mail flow is not effected under normal circumstances, delays will be observed in the handling, transportation and delivery at the final destination for all postal services.
  • We are making every possible effort to add more destinations, which will be announced as soon as this will be feasible.
  • We remind you that the international premium courier service Quickpost is offered to most destinations worldwide, for express items.
  • Please note that the terms and conditions of each service as well as the applicable restrictions will be in force.

16. Note

We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion. As such, it is your responsibility to review these stated Terms and Conditions at regular intervals.

We reserve the right to amend, modify, discontinue or suspend all or part of this site and may restrict your access to all or part of “the site” at any time without notice or liability.

At any point, we have the right to cancel the order for any reason ie. human error, out of stock etc.

The photo/picture on our Website BEST WHISKY ONLINE SHOP does not correspond to the exact bottle we have in stock. If you would like to see a detailed photo/picture of any bottle just get in touch.

Please note that bestwhiskeyonlineshop will take every care when shipping decanters (ceramics), ensuring they are safely packed, but decanters are fragile so we cannot be held responsible for any issues during transit.

Any additional charges for customs clearance must be borne by recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you will need to contact the recipient’s local customs office for further information.

We strongly recommend buyers to choose a delivery method that insures the full value of the purchased items.

NOTE: Selling of alcohol is prohibited to minors and/or countries with restrictions regarding the sale of alcohol.